Our Story

Eligibility for Returning Your Fastgas Products

To be eligible for a return, your fastgas cylinder must be in the same condition that you received it—completely unused, unopened, and with the original safety seal intact. Because a fastgas tank is a pressurized food-grade product, we cannot accept returns for any cylinder that has been connected to a regulator or had its valve seal compromised. This strict requirement for fastgas returns is essential to guarantee the purity and safety of our inventory for future customers. If you find that you have ordered the wrong size or quantity of fastgas, please keep the items in their original packaging to facilitate a smooth return process.

The window for initiating a return for your fastgas order is 14 days from the date of delivery, in accordance with EU consumer protection laws. During this period, you may request a Return Merchandise Authorization (RMA) from our support team to send back your fastgas supplies for a refund or exchange. We cannot accept any fastgas shipments sent back to our warehouse without prior authorization, as specialized hazardous materials (Hazmat) tracking is required for all gas-filled cylinders. Our goal is to make the administrative side of your fastgas return as fast and painless as possible.

Shipping Logistics for Fastgas Returns

Due to the classification of fastgas as a pressurized gas (UN1070), return shipping must be handled by a courier certified to transport “Dangerous Goods.” Customers are responsible for the cost of return shipping for fastgas unless the return is a result of a manufacturing defect or a shipping error on our part. We recommend using a tracked and insured shipping method for your fastgas return, as we cannot be held responsible for items lost or damaged during transit back to our facility. Properly securing your fastgas cylinders in their original cardboard outer sleeves is mandatory to prevent damage during the journey.

If you are returning a large volume or a pallet of fastgas, our logistics team can assist in coordinating a pickup with one of our specialized freight partners. Because the weight of a fastgas 640g or 2000g tank is significant, professional handling is the safest way to ensure the product returns to us in a condition eligible for a refund. Once the fastgas shipment has been collected, please provide our customer service team with the tracking number so we can monitor its progress. We strive to process all fastgas returns with the same speed and efficiency that defines our delivery service.

Inspection and Refund Process for Fastgas

Upon arrival at our distribution center, every returned fastgas cylinder undergoes a rigorous multi-point inspection by our technical team. We verify that the fastgas safety seals are unbroken and that the cylinder has not sustained any structural damage that would prevent it from being restocked. This inspection process usually takes 3 to 5 business days, after which we will notify you of the status of your fastgas refund. Our commitment to quality means we never shortcut this phase, as every fastgas tank we sell must meet 100% of our safety benchmarks.

Once your fastgas return is approved, we will initiate a refund to your original method of payment, excluding any initial shipping costs. Depending on your financial institution, it may take several business days for the credit to appear on your statement for the returned fastgas units. If the fastgas cylinder is found to be used, damaged, or missing its original packaging, we reserve the right to offer a partial refund or deny the return entirely. We value the trust you place in the fastgas.eu.com brand and aim for total transparency throughout this financial settlement.

Fastgas Restocking Fees and Exceptions

• Standard Restocking: A 10% restocking fee may apply to large fastgas returns to cover the costs of technical re-certification.

• Non-Returnable Items: Individual accessories, such as used fastgas hoses or regulators that have been opened, are not eligible for return due to hygiene and safety reasons.

• Promotional Items: Fastgas bundles or items sold as “Final Sale” during promotional events may be ineligible for a standard return.Damaged or Defective Fastgas Units

Damaged or Defective Fastgas Units

In the rare event that your fastgas cylinder arrives with a manufacturing defect, such as a faulty valve or a leak, we will provide a replacement or a full refund at no cost to you. If you suspect your fastgas tank is defective, please stop using it immediately and contact our support team with your order number and a description of the issue. We may ask for a photo or a short video of the fastgas unit to help our engineering team diagnose the problem and prevent it from recurring. Your safety is our absolute priority, and we move swiftly to resolve any technical issues with fastgas hardware.

If your fastgas order is damaged during shipping (e.g., a dented cylinder or a crushed box), please report the damage within 24 hours of receipt. It is helpful to note any visible damage on the courier’s delivery slip before signing for your fastgas package. We will work directly with the shipping carrier to investigate the claim while we prepare a fresh shipment of fastgas to be sent to you. We take every precaution to pack our fastgas cylinders securely, but we are always prepared to correct any mishaps that occur during transit.